Sunshine Communication Services has been acquired by leading virtual receptionist and phone answering provider, The Moneypenny Group. Sunshine is an award-winning provider of bilingual (English and Spanish) call management solutions to businesses of all sizes ensuring they run smoothly 24 hours a day, 365 days a year. Based in Florida and founded in 1975 by […]
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The Ultimate Guide to Answering Services in 2020
In 2020, customers judge businesses not just by the services they provide, but by the connections they form. As a society, we’re not just more plugged in. We’re also more tuned in to the way companies treat us when we reach out with a question, concern, or complaint. Increasingly, customers are reaching out to companies […]
How Can You Set Up Answer Phone Service for Drug Addiction and Recovery Center
The vicious drug addiction has ruined many fine lives. In fact, alcohol abuse and drug addiction do not spare any family. Running an addiction recovery center has become increasingly difficult owing to the ballooning population of addicts. In this scenario, here is how you can set up answering services to assist you in smooth administration. […]
How to Select the Best Call Answering Services for Your Law Office
While offering law services, being available 24/7 is the key to success. If a client is unable to reach you in the time of need, he/she is most likely to contact your competitor for services. Hiring answering services will help you overcome this problem. But, with numerous answering services in the market, how do you […]
How to Manage Your HVAC Service Schedules with After Hour Answering Service?
Heating, ventilation, and air conditioning (HVAC) are basic services required on a commercial and domestic level. These equip you to handle the fluctuations in temperatures, year round. Customers may contact you while you are in the midst of a hectic working day. Partnering with an answering company ensures every call gets answered without pulling you […]
How to Develop the Perfect Call Script for Live Call Answering?
The communication industry is continuously advancing as new platforms such as social media and smartphone apps emerge on a daily basis. But still, call centers hold their own significance for customer communication. When customers communicate directly with your representatives, your brand’s reputation is in their hands. Hence, organizations must ensure that their live representatives always […]
Reasons to Hire Answering Phone Services for a Home Service Business
There is no doubt that service-based businesses are challenging and costly to start. If you are skilled in the service you wish to provide and also have the required equipment, you are definitely in a good position to start. However, when your company starts to gain traction and you customer base begins to grow, this […]
When Should a Title Company Hire Professional Answering Services?
Title companies play an important role in the real estate community. Finalizing real estate transactions and title work may not be very glamorous, but, it’s indeed challenging. While the company grows, the call volume can become overwhelming and difficult to handle. As such, you may miss out on many potential customers and begin to offer […]
Infographic: 4 Major Factors Which An Answering Services Company Stand Out
Are you looking for professional assistance to answer client calls during after-hours and weekends? Opting for a reliable virtual answering services company can help you to create a positive image in the minds of your clients and creating lasting relationships with them. The staff of such a company has good communication skills. Therefore, you can […]
Benefits of Integrating Answering Phone Service Into Your CRM
Customer Relationship Management software plays an important role in the success of a business. It doesn’t matter what your business niche is, maintaining a healthy relationship with the customer is crucial for you. CRM and the answering phone service are related to efficient customer management and their integration can bring in several benefits to the […]