Use our answering service to advance your emergency restoration company

The uncertainty associated with dealing with a disaster can take its toll. Emergency restoration companies have to do damage mitigation from the harsh elements on a daily basis, dealing with water, fire, flood and hurricane damage, to name a few. Specializing in property damage restoration is not for the faint-hearted.

That’s why Sunshine Communication Services takes away the stress of keeping up with phone calls and information requests on top of everything else. We provide an answering service especially tailored to suit emergency restoration professionals and set up protocols to ensure clients’ needs are continuously met.

24-hour service

As an emergency restoration specialist, it’s impossible to be prepared for when disaster strikes; however, you can ensure that you are accessible all hours of the day or night, every day of the year. Even when you’re sleeping, or on vacation with your family, our live answering service ensures your clients can access your company, and receive one-on-one personalized service.

Yes, you could hire more staff to answer calls but the associated cost is not always justified. More staff means more of a financial burden for your business, bearing in mind that you will have to pay for over-time, sick leave and vacations; similarly, most employees are not prepared to work on major holidays like Christmas and New Year’s Eve. Our call center agents are always available, which means you never have to miss call. As a result, your clients feel taken care of and valued; happy clients equal a successful business.

Extras

In addition, answering services might also offer voicemail assisted answering, appointment setting, emergency dispatch, lead generation, USA-based call center representatives, free fax and e-mail delivery, and the digital recording of all calls. This is important, because mismanagement can lead to reputation damage.

Sunshine Communication Services has been in the business of supplying the best professional answering service since 1975. We know an answering service is only as good as its front line and our customer service representatives are subsequently the best in the business.