While offering law services, being available 24/7 is the key to success. If a client is unable to reach you in the time of need, he/she is most likely to contact your competitor for services. Hiring answering services will help you overcome this problem. But, with numerous answering services in the market, how do you choose the best?
Constant Availability
Call answering services must guarantee constant availability of their representatives. Be it on the weekends or during the night. Clients tend to place their trust in firms where a real person is available for help rather than an answering machine. Having constant availability will help you to understand the real-time situation of your client and thereby solve their problems with ease and efficiency.
Check the Cost
Check out the rates that are offered by call answering services. The primary intention of hiring an answering service must reduce your overall cost. They must have competitive and flexible packages for you to choose from. Check whether they provide answering services during holidays at no additional cost. This is quite crucial because it lets you and your staff enjoy a peaceful holiday by temporarily leveraging the client’s problem to an answering service representative. Apart from the cost, you must also be able to save time by avoiding duplicity of tasks that can be performed by an answering service agent.
Professional Service
Your choice of answering service partner must handle all your calls in a professional manner. Check the reviews for understanding the opinion of their other customers. They must have a dedicated team of well-trained professionals to assist you with your concerns. Check whether your answering service partner offers online support as well. This will help to resolve your queries quickly and efficiently.
Customizable Options
No two law firms are alike. Your choice of answering service company must understand this and offer customized packages to suit your business requirements. Having a personalized service implies you are unlikely to miss out on important client communication. You must have complete control over the messages you wish to receive instantly or those you wish to defer. Customizable options must also include appointment scheduling to help you organize your time and work in an efficient manner.
Complete Training
With law firms, it is important that answering service agents be trained on legal matters. Check whether your partner has a dedicated legal division for handling law firm calls. The answering service representatives must be trained to understand the legal terms and situations that an ordinary receptionist will not be familiar with. Answering service is the first point of contact for your customers. You need to ensure that they are well-trained and able to carry your reputation to greater heights.
Time is of the essence for every business. With ever-increasing demand, law firms often find short on time to handle all their customer calls. Answering service must help you manage client calls and deal efficiently on client troubles.
