Medical Answering Services | Sunshine Communications

The care and experience you and your patients deserve.

Your patients trust you with their care. Now, trust us to be there when they call.

We have experience working with some of the biggest hospitals and clinics in the country, and our trained representatives can help you manage your calls and appointments with the skill, professionalism and medical knowledge you need.

24/7 appointment scheduling

Your patients’ needs don’t stop when the workday ends. With our medical answering services, you can allow your patients to communicate with your office and make appointments at any time of day or night – giving them a peace of mind and you an unbeatable reputation. We’ll schedule appointments for you and transmit all the necessary information, including date, time and payment information.

Emergency dispatch

Medicine can be high-stakes and medical answering services need to be able to deal with emergencies when they arise. Our representatives are trained to handle those calls, distinguish between emergencies and routine inquiries, and dispatch ambulances or other emergency services with the appropriate protocol, ensuring that your patients receive the care they need, when they need it.

Medical training

All Sunshine medical answering service representatives are highly trained and have the medical knowledge to assist your patients when they call – whether that means understanding and answering their questions, directing them to the right department, following up about appointments or results or using the correct medical terminology.

HIPAA compliance

As an industry leader in medical answering with over 40 years of experience, we understand the importance of compliance – for the good of both your patients and your practice. All of our medical answering service representatives and processes are certified HIPAA-compliant, ensuring that your patients’ information stays secure.

Bilingual answering

Communicating about medical care can be complicated – even more so if it’s in a language you’re not comfortable with. If you serve Spanish-speaking patients, our bilingual medical answering services can help you put them at ease and communicate better, including scheduling appointments, directing calls, taking messages, providing customer support and more.

Who we work with

Who can benefit from medical answering services?

Doctors

Doctors who use medical answering services can field more calls, schedule more appointments and help more patients – not to mention get more business. Our live answering services can help you be there for your patients 24/7.

Medical offices

No matter what specialty or medical service you provide, offer exceptional communication and support with a medical answering service. Our trained, HIPAA-compliant staff can help you manage and grow your practice.

Hospitals

From scheduling appointments to communicating test results to answering questions, a lot goes into hospital communications. A 24/7 medical answering service ensures that hospital patients can always reach a trained professional when they need one.

Hospice

End-of-life or palliative care requires sensitivity, compassion and communication. Trust Sunshine representatives to provide that to both your patients and their loved ones, with 24/7, after-hours, or weekend and holiday medical answering services.

Home Health Care

If you provide in-home health care, your patient relationships are critical – but keeping up with calls can be a challenge. Take the pressure off with an outsourced medical answering service that’s trained to schedule appointments, answer questions and more.

Get Started

Answering services designed for the medical field – with HIPAA compliance, trained representatives and the knowledge and experience to serve your patients.