Back in the day, being able to contact a business during specific hours was a reality. Today, it seems ludicrous to only reach someone at certain times and at a specific location! With the progression of technology, businesses can remain open to their clients 24 hours a day, 7 days a week and 365 days a year. This has gone a long way to instilling greater loyalty and confidence in consumers. With the convenience and opportunity that this offers to earn more money, also comes the fact that your schedule is no longer controlled by you. You are always available to communicate with your customers. It’s not all bleak, though, because it doesn’t have to be this way. Things can be different. You can benefit from being available 24/7 without having to compromise on your own personal time by registering for a telephone answering service.
Hire a Virtual Receptionist
With the help of a virtual receptionist or by having a telephone answering service in place, you can take back control of your schedule while your customers’ every need is tended to. Your virtual receptionist will be able to help customers with simple matters and can also determine if a call is urgent and needs immediate attention by you or not.
Incoming Phone Calls Aren’t the Only Thing Hogging Your Schedule
Yes, calls take up time, but so do inquiries regarding properties and products. These types of communications can come in via email, telephone, SMS and similar. Luckily, a virtual receptionist will be able to handle these points of contact too.
Record Keeping
You might be worried that a virtual receptionist won’t be able to handle incoming calls as well as you can, but you would be wrong. And to put your mind at ease, all receptionists will make a note of each incoming and outgoing call, just so that you are kept in the loop as to what has happened throughout the day. This is highly beneficial to you in terms of following up with customers, resolving problems and having a better understanding of how customers have been dealt with.
Register for Professional Telephone Answering Services Today
It’s obvious to see that you can truly gain control of your schedule with the professional services of a virtual receptionist. For more information and advice on hiring a professional “live” telephone receptionist, contact us at Sunshine Communication Services today on 1-888-255-4896.
